Remax 100

Dear Valued Client:

Please take a few moments to complete the RE/MAX 100 Online Client Satisfaction Survey. Your responses are extremely valuable to us and to your Sales Associate. Your insight will be used to improve the quality of our service. We will share your name and response with your Sales Associate. We appreciate your time and effort to respond.

Sincerely,
Andrea Bertrand, SVP/COO
Barbara Baumler, Vice President and Principal Broker

Name:
Email:
Property Address:
Sales Associate:
Buyer Seller Both
How did you find us?

Please note for the following questions: 1 = Extremly Satisfied 6 = Extremly Dissatisfied
1. How satisfied are you with our service?
Your overall experience with RE/MAX 100
1 2 3 4 5 6
Your overall experience with your Sales Associate?
1 2 3 4 5 6
Your overall experience with our Front Desk Receptionists?
1 2 3 4 5 6

Please note for the following questions: 1 = Exceeds My Requirements 2 = Meets My Requirements 3 = Needs Improvement
2. Please rate your Sales Associate
Provides good real estate advice/ideas.
1 2 3
Follows through & keeps promises.
1 2 3
Looks out for your best interest.
1 2 3
Solves problems promptly.
1 2 3
Takes time to listen.
1 2 3
Makes you feel comfortable asking questions.
1 2 3
Notifies of important activities during the process.
1 2 3
Reviews all documents with you.
1 2 3
Understands your needs, goals.
1 2 3
Easily accessible.
1 2 3
Returns calls promptly.
1 2 3
Exhibits friendliness & courtesy.
1 2 3

3. During your buying/selling process have you had any problems with us?
Yes No (If yes please explain below.)

Rate the responsiveness in correcting this/these problem(s): 1 = Extremly Responsive 5 = Not at all Responsive
1 2 3 4 5

4. What was the best aspect of dealing with RE/MAX 100


5. Would you use RE/MAX 100 again in the future?
Yes No (If no, please explain below.)


6. Would you recommend your Sales Associate to others?
Yes No (If no, please explain below.)


7. Overall Comments?